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STAIRs Publication Scheme

A lot of the information we’ll have to publish under the STAIRs standard can already be found on our website. To make things easier, we’ve put everything in one place, so please see information relating to STAIRs below, along with links to the relevant sections.

  • Find out more about Livv Housing Group on our About Us page
  • Learn more about our Executive Directors and Board by visiting Our Team page
  • Our organisational and governance structures can be found here
  • Information on our decision-making processes and policies can be found on our Policies page
  • You can find out how we prioritise Complaints by visiting our Compliments and Complaints page. You can also find out more about our Complaints handling process here
  • Want to get involved and have your say? Information about how we work with our customers and how this has been used to shape our services and influence decisions we make can be found on our Get Involved page
  • We talk to our customers about a lot of things to hear their views on any changes we’re proposing – especially when it comes to how we manage our homes or deliver services – and we’d love to hear from you! So, visit our We’re Listening page now to find out how our customers’ feedback has impacted our policies, projects and procedures
  • Every year, we publish our Financial accounts which can be found on our Polices and Publications page
  • Our Financial accounts detail our annual spending and include information on how we spend revenue gained from your rent and service charge, as well how we spend grants
  • As a Livv customer, you can also view a copy of your rent and service charge statement via Livv Online
  • Information for partners and suppliers can be found on our dedicated webpage here
  • Our current Corporate Plan – ‘Building a better future’ – lays out Livv’s vision and plan for 2026 – 29 and outlines our focus on
    making the greatest difference to our customers and communities.
  • Our ‘Building a better future’ Corporate Plan focuses on three key themes, which are:
    1. Customers
    2. Homes
    3. Communities
  • We created our Corporate Plan in collaboration with our colleagues, customers and Board, it guides our priorities and organisational goals and acts as a barometer for success
  • You can find information about our key housing management strategies on our policies page
  • Information about how we invest in the quality, standard and efficiency of our homes can be found on our Planned improvements to your home page
  • For information about repairs and maintenance of Livv properties, please go to our repairs and maintenance webpage
  • The Regulator of Social Housing publishes in-depth assessments of how we’re performing and our latest judgements can be found on their website here
  • We also publish an Annual Report, which highlights some key financial information. You’ll find this on our Policies and Publications page
  • You can find information the latest information about our Social Accounts on our Policies and Publications page
  • We publish updates on our performance in the How we’re performing section of our website
  • Information on our annual self-assessment against the Housing Ombudsman Complaint Handling Code can be found on this dedicated page
  • The Housing Ombudsman publishes decisions on any cases investigated on their website here
  • Our Tenant Satisfaction Measures (TSMs) are key to monitoring how well we are doing at providing good quality homes and services to our customers. You can view our latest report on the TSM page.
  • Our latest media releases can be found on the News pages on our website
  • Information about our services, and the standards that you can expect can be found by visiting our Services Standards page 
  • We offer a wide range of support for Livv customers, you can find out more in our Help and Support section
  • You can find a full list of Livv’s and our customers’ repair responsibilities in our online Customer Handbook
  • The Policies page on our website contains our decision-making policies as well as policies relating to the management of social housing
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