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Quality & Improvement Panel (QuIP)

The Livv Quality and Improvement Panel (or QuIP for short) is a small group of customers responsible for scrutinising services and helping us to prioritise improvements we need to make.

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What does QuIP do?

QuIP complete two in-depth reviews of our services each year, and they choose the focus of each based on our performance and what you have told us is important. They report the findings and recommendations directly to our board.

QuIP meetings

The remaining 2026 QuIP meetings will take place on the following dates:

  • 21 September
  • 19 October
  • 16 November
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Apply now

QuIP is open to all customers living in a Livv property.  If you’re a customer and would like to join, there are still some places available.  No experience is required just a willingness to work alongside us, to provide and challenge ideas that help us to improve our homes and services.

QuIP meet up for a couple of hours every 4-6 weeks. By joining you’ll:

  • know that you’re making a difference
  • develop your skills
  • enhance your CV
  • receive expenses for taking part
  • be provided with IT equipment.

Interested? To register your interest in joining the panel simply email us at customervoice@livvhousinggroup.com.

Or you can call 0151 290 7000.

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