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Social Tenants Access to Information Requirement scheme (STAIRs)

Introduced by the Regulator of Social Housing (RSH) the Social Tenants Access to Information Requirements scheme – or STAIRs – gives you the chance to find out more about Livv and how we manage your home.

What is STAIRs?

STAIRs is short for Social Tenants Access to Information Requirements scheme, which is a new requirement under the Transparency, Influence and Accountability standard introduced by the RSH to give you even more access to information we hold about how we manage your home, as well as how we perform as your landlord.

STAIRs will be introduced in two phases, so here’s some key dates to remember:

  • By October 2026 all social housing providers across the country must proactively publish the available information they have relating to the management of social housing. This phase is called the Publication Scheme and will give you even more access to the information we hold about how we deliver our services
  • By April 2027 you can make a direct request for information from your social landlord about a number of things, including rent collection and rates, service charges, how we manage house moves and handle complaints. These are just examples of the information that’ll be available when the Information Requests phase launches, but you’ll be able to make requests for specific information relevant to you, your home and household
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What does this mean for me?

Through our Publication Scheme, we’re making it simpler for you to find a range of information, including how we operate, our spending, our housing stock and performance – along with other information which you can see below.

From April 2027, you’ll also be able to request information or data we have about your home.

Important information

All information to support STAIRs must be live by October 2026, so this webpage will continue to be updated over the coming months. Please check back for further information or get in touch with us directly if you have any questions.

You can submit a STAIRs request from April 2027 through a dedicated request form and we’ll update this page with more information as soon as possible. You can also find out more about the personal data we collect and how we use it now by reading our Privacy Notice.

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Publication Scheme

The first phase of STAIRs officially launches in October, however a lot of the information we’ll have to publish under the STAIRs standard can already be found on our website. To make things easier, we’ve put everything in one place, click the button below to find information relating to STAIRs.

Go to Publication Scheme page
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STAIRs Information Requests

From April 2027, you’ll be able to request specific information on a number of things, such as:

  • Anti-social behaviour (ASB)
  • Complaints handling
  • Procedures and performance
  • Health and safety
  • Rent rates
  • Property conditions, repairs and improvements to your home
  • Service charges
  • Stock profile
  • Energy efficiency information
  • Estate management
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