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Social Tenants Access to Information Requirement scheme (STAIRs)

Introduced by the Regulator of Social Housing (RSH) the Social Tenants Access to Information Requirements scheme – or STAIRs – gives you the chance to find out more about Livv and how we manage your home.

What is STAIRs?

STAIRs is short for Social Tenants Access to Information Requirements scheme, which is a new requirement under the Transparency, Influence and Accountability standard introduced by the RSH to give you even more access to information we hold about how we manage your home, as well as how we perform as your landlord.

STAIRs will be introduced in two phases, so here’s some key dates to remember:

  • By October 2026 all social housing providers across the country must proactively publish the available information they have relating to the management of social housing. This phase is called the Publication Scheme and will give you even more access to the information we hold about how we deliver our services
  • By April 2027, you’ll be able to make a direct request for information from your social landlord about a range of housing management activities, such as repairs and improvements to your home, estate management, how complaints are handled, or the steps we take to keep homes safe. These are just some examples of the information that may be available. You’ll be able to request specific information that is relevant to you, your home and your household.
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Publication Scheme

The first phase of STAIRs officially launches in October, however a lot of the information we’ll have to publish under the STAIRs standard can already be found on our website. To make things easier, we’ve put everything in one place, click the button below to find information relating to STAIRs.

Find out more about Publication Scheme

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STAIRs Information Requests

From April 2027, you’ll be able to request specific information on a number of things, such as:

  • Anti-social behaviour (ASB)
  • Complaints handling
  • Procedures and performance
  • Health and safety
  • Rent rates
  • Property conditions, repairs and improvements to your home
  • Service charges
  • Stock profile
  • Energy efficiency information
  • Estate management

You can submit a STAIRs request from April 2027 through a dedicated request form and we’ll update this page with more information as soon as possible. You can also find out more about the personal data we collect and how we use it now by reading our Privacy Notice.

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