We believe everyone deserves safe, comfortable and well-managed homes – and that starts with excellent service.
Our Service Standards set out what you can expect from us across all the services we provide, from repairs and maintenance, to how we communicate with you and deal with complaints.
We’re committed to getting things right, and we’ll regularly check how we’re doing and share our performance with you. If we fall short, we want to know – so we can learn, improve and keep raising the bar.
Our promise to you
Our Service Standards are built around our core service principles. We will always:
Listen and understand
Treat you with respect
Take responsibility
Keep you informed
Do what we say we will
Our service standards
How to access our services
All our services can be accessed by:
- using the Live Chat function on our website. Talk to our team now by clicking Start Chat
- visiting our Contact Us page and completing one of our contact forms
- emailing contactcentre@livvhousinggroup.com
- calling 0151 290 7000 or Freephone 0800 561 0007
- speaking to your Housing Advisor directly
Complaints and compliments
If you have a complaint or would like to share a compliment about any of the services you’ve received, please visit our Complaints & compliments page to tell us more.
Your feedback is important to us and helps us adapt and improve our services, so please share your experiences – both good and bad – so we can continue providing the services and support you need to live well in your home and community.
How we’re performing
To make sure you’re receiving excellent service – no matter whether we’re supporting you with a repair, complaint or a general enquiry – we measure the performance of each of our services, against our Service Standards.
Find out how we’re doing and what you and our other customers think about how well we’re delivering all of our services.