Building a better future is our corporate plan for 2026-29
This plan sets out what we want to achieve over the next three years by focusing on where we can make the greatest difference to customers and communities.
Our last plan gave us strong foundations to build on. Together, we delivered new homes across Knowsley and the Liverpool City Region, improved the safety, quality, and energy efficiency of existing homes, and strengthened relationships with customers and communities.
Now we want to go even further. We’re ready to build on this progress, so we can deliver even better outcomes for the customers and communities we serve.
How we plan to deliver
To help you understand how we plan to deliver our Corporate Plan, we’ve created this video. Watch now to find out more:
Our focus
Our work for the next three years will focus on three key themes: customers, homes and communities. These are the areas that customers, colleagues and partners have told us matter most.
Their feedback gives us the confidence that we are focusing on the right things.
To make our plans happen, we will invest in digital tools and technology, support and empower our people and make sure we are a well-run business that is financially strong and fit for the future.
Customers
Overall, customers feel the services we provide are good. When they contact us, experiences are largely positive, with short wait times, helpful colleagues and high levels of satisfaction. Our repairs service is especially important to customers. While most of the time we get it right, feedback and performance data show there is more to do to make sure everyone receives timely, quality and responsive repairs every time. Customers want to feel heard, valued and to know that their voice is making a difference.
Homes
Our priority is to provide homes that are safe, affordable and in good condition. Customers tell us the way that we invest in, and maintain, their home has a big impact on their experience. Clear communication about planned work, when it will happen and why, helps people feel informed and confident in the improvements we make. We also recognise the ongoing need for more genuinely affordable homes, so building new homes for the future is a key commitment in our plan.
Communities
Customers tell us they value visible, approachable teams in their community, who are easy to talk to if issues arise. They want to feel proud of where they live, and care about the condition of communal spaces and outdoor areas. Tenant Satisfaction Measures (TSMs) tell us that customers feel there is still more to do to tackle issues such as anti-social behaviour. Data and insight show there is also a need for community activities and investment that support people’s health, wellbeing and financial stability.
Want to find out more?
If you’d like to know even more, you can view or download our full Corporate Plan document by clicking the button below.