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Paying your rent

There are a number of ways you can pay your rent. With Livv Online you can register and pay your rent 24 hours a day, anytime, anywhere.

If you are having problems paying your rent, let us know. Our team will be happy to help and advise in any way we can.

Livv Online

We are helping you to do more online! Our new dedicated online service for our customers has just been launched. Create an account today to:

  • pay your rent
  • view your account
  • view your repairs
  • give feedback
  • contact our team

You’ll need your tenancy number to register – you can find this on your tenancy agreement. If you don’t have it to hand contact our team via Livv Chat, phone or email.

Register for Livv Online

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Online banking

You can pay your rent using your bank’s online system or app. If you already use online banking you just need to send payments to our account:

Payee: Livv Housing Group
Bank sort code: 20-51-01
Account number: 80986089
Bank: Barclays, 48B & 50 Lord Street, Liverpool, L2 1TD

You will need to quote your 8-digit tenancy reference number: this can be found on your rent payment card.

Direct debit

A direct debit can also be set up over the phone through our contact centre. Call us on 0151 290 7000.

Pay in person

Payments can be made at your nearest PayPoint or Post Office. There your payment will be credited to your rent account. You will need:

  • your rent payment card
  • a method of payment
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Pay by phone

You can pay your rent over the phone on 0151 290 7000. Lines are open Mon – Fri: 08:00 – 20:00 and Sat: 09:30 – 13:00.

To pay by phone you will need:

  • your payment reference number
  • debit or credit card details
  • the amount you would like to pay

In May we’ll be introducing a new system when you call to pay your rent, our contact centre team will ask you to enter your card details using your phone keypad – that way your card details aren’t stored anywhere with us.

24 hour automated service

Our allpay automated phone payment service is available 24 hours a day, 7 days a week. Please note that calls cost 7p per minute, plus your phone company’s access charge. Call 0330 041 5553.

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Frequently asked questions

If your account is in credit and you would like a refund please contact our customer services team on 0151 290 7000.

Get in touch with the team on 0151 290 7000 and we can arrange a new one for you.

You can find your payment reference number on your rent payment card. If you do not have a rent payment card, call our contact centre for more help: 0151 290 7000

If you’re struggling to pay your rent make sure you contact us straight away. We are here to help and will advise you in any way we can.

Visit our money advice page to learn more.

Money advice