Helping customers save energy and money

We're on a mission! We need up-to-date Energy Performance Certificates for all Livv properties so we can make sure our customers have energy-efficient homes rated C or above by March 2025. This will help customers save energy and money. It's easy to check if you have an up to date certificate...

Calling all dog owners

To keep our public spaces clean and safe for everyone to enjoy across Knowsley, read this guidance… there are four main things to bear in mind. By following the guidance you'll gain respect and gratitude from all your fellow Knowsley residents for being a responsible dog owner. As well as avoid getting a fixed penalty notice of £100 or a fine of up to £1000!

Thank you for the feedback

We send customers a survey after we’ve carried out a service for them to ask how we did. In a year we’ve had over 20,000 responses! The feedback we get (good and bad) helps us to learn and keep getting better. Of course, it’s always brilliant to hear from customers when we get it right, and here we share some of our favourite compliments from last month...

Feel like you’re struggling to cope?

Shout 85258 is a free, confidential, 24/7 text messaging support service if you’re feeling anxious, stressed, depressed, suicidal or overwhelmed and need immediate support. To start a conversation with someone who can help, text the word ‘SHOUT’ to 85258. They will text you back and help you take your next steps towards feeling better.

An Egg-cellent surprise instore

There was an eggstra special surprise this week for the residents in our independent living schemes when the Livv Easter bunny delivered each of them chocolate Easter Eggs and a card. Dot from our Bluebell Park Extra Care scheme was delighted with her gift and we were only too happy to deliver eggs and a smile! It's just a small gesture to help our residents enjoy their Easter celebrations this bank holiday weekend following a challenging start to the year.


Easter is a time of the year where loan sharks make an appearance again. We want you to stop, think and look for advice when it comes to borrowing money. Make sure you understand the APR (annual percentage rate) and what that loan is going to cost you. It might sound great at first, but a high APR could mean you will end up paying back a lot more than you borrowed and leave you and your family in debt for years to come.

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