Coronavirus update
To ensure you and our communities are safe and get the help you need, we will continue to safely deliver our services. Our contact centre is operating as normal, so you are still able to access our services, including reporting and booking repairs. If you need any help please don’t hesitate to contact us on 0800 561 0007 or email contactcentre@livvhousinggroup.com, all queries will be answered as soon as possible.
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Introducing Livv Housing Group
On 1st April 2020 Knowsley Housing Trust, Vivark and One Ark (who are all part of the First Ark Group) transformed into Livv Housing Group.
While we are making a lot of exciting changes, you may have questions about what this means for you as a housing customer. Rest assured our role as your landlord has not changed. We have simplified our business structure and this new brand represents our commitment to being a great housing provider, delivering great services, creating positive impact and enabling local communities to flourish.
Do you live in a building with a communal area?
You can now search and view the Fire Risk Assessment for your home. Click the link below to visit our new search page.
Worried about rent debt?
We have teams who are here to help you get your finances back on track, offering everything from benefits and budgeting advice to wellbeing and employment support. Don’t let fear hold you back – take that first step!
Start small, give us a call
Our corporate plan
We are a business dedicated to providing great homes whilst achieving positive impact and flourishing communities.
Our corporate plan distils our ambition to bring people and neighbourhoods together to create better opportunities to grow, develop and thrive. Read our corporate plan to find out more.
Tell us what you think!
We want to make sure you can have your say and help shape the services that matter to you.
Complete our short survey and tell us what you think about your experience with us so far.
Calling all dog owners
To keep our public spaces clean and safe for everyone to enjoy across Knowsley, read this guidance… there are four main things to bear in mind. By following the guidance you'll gain respect and gratitude from all your fellow Knowsley residents for being a responsible dog owner. As well as avoid getting a fixed penalty notice of £100 or a fine of up to £1000!
Thank you for the feedback
We send customers a survey after we’ve carried out a service for them to ask how we did. In a year we’ve had over 20,000 responses! The feedback we get (good and bad) helps us to learn and keep getting better. Of course, it’s always brilliant to hear from customers when we get it right, and here we share some of our favourite compliments from last month...
