Skip to main content
Sign in

Positive impact. Flourishing communities.

We’d like to thank customers for their patience as a result of recent delays in answering the phone. Things have settled down a little now and we have brought some new colleagues into the team. The best time to call us is between 4pm – 8pm or alternatively get in touch through Live Chat.

Our freephone number is 0800 561 0007.

Section separator

Get started right here

Introducing Livv Housing Group

On 1st April 2020 Knowsley Housing Trust, Vivark and One Ark (who are all part of the First Ark Group) transformed into Livv Housing Group.

While we are making a lot of exciting changes, you may have questions about what this means for you as a housing customer. Rest assured our role as your landlord has not changed. We have simplified our business structure and this new brand represents our commitment to being a great housing provider, delivering great services, creating positive impact and enabling local communities to flourish.

Section separator
No image description

Do you live in a building with a communal area?

You can now search and view the Fire Risk Assessment for your home. Click the link below to visit our new search page. 

FRA search

Section separator

Worried about rent debt?

We have teams who are here to help you get your finances back on track, offering everything from benefits and budgeting advice to wellbeing and employment support. Don’t let fear hold you back – take that first step!

Start small, give us a call

Get in touch

Section separator
No image description

Our corporate plan

We are a business dedicated to providing great homes whilst achieving positive impact and flourishing communities.

Our corporate plan distils our ambition to bring people and neighbourhoods together to create better opportunities to grow, develop and thrive. Read our corporate plan to find out more.

Corporate plan

Section separator

Tell us what you think!

We want to make sure you can have your say and help shape the services that matter to you.

Complete our short survey and tell us what you think about your experience with us so far.

Leave your feedback

Section separator

Radio City’s Cash for Kids’ annual Christmas appeal

During the run up to Christmas around 25 of our employees came together to help out at Radio City’s Cash for Kids’ annual Christmas appeal. The charity aims to improve the lives...

Radio City’s Cash for Kids’ annual Christmas appeal

Christmas opening hours

Our opening hours are changing over Christmas and New Year.

Christmas opening hours