Creating safe and stronger communities

What’s Anti-Social Behaviour (ASB)?

ASB is used to describe actions that cause or are likely to cause distress to others.

Examples of ASB include:

• Verbal abuse, e.g. threats or harassment
• Criminal damage or vandalism
• Frequent loud noises or disturbances
• Misuse of communal spaces, e.g. drug taking
• Aggressive behaviour.

These are some examples of what’s NOT considered ASB:

• Everyday household noises, e.g. footsteps or children playing
• Disagreements between neighbours
• Lifestyle differences, e.g. cooking smells or occasional gatherings

Although these behaviours may leave you feeling frustrated, they would not be classed as ASB. We can advise you on how to talk with your neighbours if something is bothering you.

Our commitment to you

Our Service Standards set out what you can expect from us if you’ve reported an incident of ASB.

For urgent cases: we will respond within one working day.

For all other reports: we will respond within three working days.

We work with organisations such as Merseyside police in more serious cases of ASB. Our Community Support team use tools such as:

• Mediation services, to help resolve disputes constructively
• Warnings and notices, sent to the perpetrators address
• Legal measures to prevent further ASB
• Tenancy action, in extreme cases we can end a tenancy if behaviour does not improve

We will talk with both the victim and the perpetrator to gather evidence about the incident and will set out an action plan to come to a resolution. We will stay in contact with the victim frequently to support as much as we can. An ASB report will only be closed once the victim is happy for it to be.

Find out more about our commitment to tackling antisocial behaviour by clicking the below button.

ASB Service Standard