Customer enquiries

Whether you need to report a repair, have a question about your rent, or need extra support with your finances or health and wellbeing – we’re just a call or message away.

You choose how to contact us and we’ll make sure you get the help and answers you need.

We will:

Provide flexible contact options – so you can reach us in the way that suits you best, at a time that’s convenient for you.
Respond quickly – aim to answer your call within two minutes. If we can’t, we’ll offer to call you back.
Resolve your enquiry at first point of contact – we’ll do our best to sort it straight away. If we can’t, we’ll pass it to the right person.
Reply to emails and online enquiries within two working days.
Respond to letters within seven working days.
Offer 24/7 rent payments through our automated telephone payment line.
Listen and improve – we’ll regularly ask for your feedback through online surveys and use it to better our services to you.

Want to know more?

Find out how to reach us and what support is available in our Customer Access Policy

Get in touch!

Need to speak to a member of our friendly team?

Call us on: 0151 290 700 or freephone 0800 561 0007

We’re open Monday to Friday: 8am-8pm, Saturday: 9.30am-1pm.

In case of an emergency, we’re here for you 24 hours a day, seven days a week. Just call us anytime, and we’ll connect you to our out-of-hours emergency service.