Building Safety

Livv is legally responsible for maintaining the safety of your home and building. We work hard to manage your home’s fire and structural safety to reduce the risk of incidents as much as possible. 

A Safety Case is a detailed assessment that shows a building is safe to live in. It identifies any fire and structural risks in the building and explains how they are controlled and managed.  

A summary of the Safety Case for your building is available and if you would like a copy, please email buildingsafety@livvhousinggroup.com now. Your building’s Safety Case will detail any risks and what we’re doing to manage them.  

You should report it immediately using our dedicated report a new repair form or by calling our Contact Centre on 0151 290 7000 or Freephone 0800 561 0007.  

Typically, our high-rise buildings follow a stay-put evacuation procedure. However, unlike our other high-rise buildings, Knowsley Heights follows a simultaneous evacuation procedure. 

Your building’s evacuation plan and FRA can also be found on communal noticeboards, digital screens and posted on walls around your building. 

You can also visit our Fire Safety page for tips on how to stay safe in your home and the steps you can take to be prepared in case of a fire. 

We complete a FRA of every one of our high-rise buildings at least every 12 months, or more often if required.  

You can find your home’s most recent FRA by visiting livvhousinggroup.com/fra-documents now. 

A PEEP is a plan for people who can’t leave their home in a high-rise building on their own in the event of an emergency.  

A PEEP is created with you and is tailored to your specific needs. It covers everything from long-term illnesses to health issues and short-term injuries, such as a broken leg, and passes on vital information to rescue services, if needed. Ultimately, a PEEP helps you leave your home as quickly as possible and keeps you safe in emergency situations. 

All information in a PEEP is completely confidential and not available to anyone who doesn’t need to see it. 

If you believe you need a PEEP, please fill out this form, contact your Housing Advisor directly, call us on 0151 290 700 / Freephone 0800 561 0007 or visit our Contact Page now.  

We regularly check fire doors, smoke vents, dry risers, fire alarms and lifts in all our high-rise buildings and have a dedicated planned maintenance schedule to ensure our safety checks are completed when they should be. 

If you’d like more information about the checks that have been completed in your building, please contact buildingsafety@livvhousinggroup.com  

Whenever we start any work in your building, we’ll contact you before we start so you know what’s happening and when. We’ll also work with you to try and reduce the impact and inconvenience that any works may cause.  

Under the Building Safety Act, we have a Building Safety Customer Engagement Plan, which sets out how we’ll work with and involve you in decisions on safety matters. 

There are lots of ways to have your say and you can join meetings, respond to surveys, and provide feedback directly through our website.  

Lots of useful advice is available for our customers and you can learn more about fire, home and building safety by visiting our Home Safey page or the Merseyside Fire and Rescue Service’s website. 

 

You can make a complaint on our website and more information about our complaints service and process can be found here. 

If, after making a complaint, you’re unhappy with how we responded, you can get in touch with the Housing Ombudsman or Building Safety Regulator directly.