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How we are doing

Every quarter, we post the statistics to around how we are working with and supporting our customers.

Winter 2019/2020

Empty homes re-let (days)

123.1

Target: 55

Repairs right first time

98.31%

Target: 95%

Repair service satisfaction

94.94%

Target: 92.5%

Emergency repairs completed in 24hrs

100%

Target: 99.5%

Planned repairs completed in 28 days

99.02%

Target: 95%

Satisfaction with the contact centre

93.63%

Target: 90%

Satisfaction with complaints process

88%

Target: 85%

Additional benefits gained for customers

£2.12m

Target: £2.1

Gas safety compliance

100%

Target: 100%

Satisfaction with gas servicing

99.37%

Target: 90%

Electrical compliance

98.65%

Target: 100%

Legionella compliance

100%

Target: 100%

Asbestos compliance

100%

Target: 100%

Fire safety compliance

100%

Target: 100%

Lift service compliance

100%

Target: 100%

Other statutory compliance

100%

Target: 100%