Skip to main content
Sign in

How we are doing

Every three months, we post the statistics on how we are performing. This information is calculated using the feedback you give us. After customers have used one of our services, they are sent a text message asking how easy we were to deal with and how satisfied they were with the service they received.

The information shared was developed in partnership with our customer group, The Quality Improvement Panel (QuIP). Find out more about the panel and how you can get involved. 

More about QuIP

Spring 2020

Overall how satisfied our customers are with the services we provide. We set a target of 90%.

This is how easy customers find us to deal with.
We set a target of 90%.

Overall how satisfied our customers are with the service they receive from our contact centre. We have a target of 90%.

Overall how satisfied our customers are with our repairs service.  We have a target of 90%.

Section separator