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How we are doing

At Livv we take the quality of our customer service very seriously – it’s important that you feel like you’re getting a great service when you need us.

Every 3 months we tell you how we are doing against some really ambitious targets that we agreed with our Customer Panel, who represent the people living in our homes.

April – June 2022

Overall how satisfied our customers are with the services we provide. We set a target of 90%.

This is how easy customers find us to deal with.
We set a target of 90%.

Overall how satisfied our customers are with our repairs service.  We have a target of 90%.

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