At Livv we aim to deliver excellent customer service and make it as easy as possible for our customers to deal with us – it’s important that you feel like you’re getting a great service when you need us.
Every 3 months we tell you how we are doing against some really ambitious targets that we agreed with our Customer Panel, who represent the people living in our homes.
Here is our performance at the end of June 2024, based on scores provided by our customers:
April – June 2024
Overall how satisfied our customers are with the services we provide. We set a target of 86%.
This is how easy customers find us to deal with.
We set a target of 87%.
Overall how satisfied our customers are with our repairs service. We have a target of 85%.
How many of our customers provided feedback across different channels.
