Explore your home
Our number one priority
Making sure you are safe in your home is our biggest priority.
We undertake inspections to help keep you, your family and neighbours safe. If you have a gas safety check or electrical test due, please remember to keep your appointment.
Find out more about changing your appointments and read frequently asked questions about our safety testing programme.
The Decent Homes Standard
The Decent Homes Standard is the benchmark that helps us make sure that every single one of our homes is safe, well-maintained, modern and warm. It is the standard we measure our kitchens, bathrooms, heating and insulation systems and building components against to check our homes are working as they should.
Meeting the Decent Homes Standard
There’s lots we do to make sure we’re meeting the Decent Homes Standard, including:
- Completing Stock Condition Surveys – we carry out regular surveys and gas and electrical safety checks to make sure all our homes meet the Decent Homes Standard, are safe and well maintained
- Planning our improvement works – based on all the surveys we undertake, we plan and deliver annual programmes of improvement works to upgrade and modernise parts of our homes that don’t meet the Decent Homes Standard. This means that we’ll install new kitchens, bathrooms, efficient heating and insulation systems, as needed
- Ongoing reviews – the Government reviews the Decent Homes Standard regularly to make sure it accurately reflects what customers want and need from their landlords. We get involved with all consultations surrounding any changes to the standard to make sure our policies, procedures and approach the latest guidance
- Listening to our customers – as well as our annual programme of Stock Condition Surveys, we also respond to any concerns our customers have about their home. Any issues raised will be inspected and any works needed to put the issue right will be scheduled into our Repairs or Planned Maintenance Teams
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Home improvements
If you want to make any alterations or improvements to your home, you must write to us and include the plans, quotes and details of the person or company you’d like to carry out the work (including their qualifications and insurance where appropriate). For gas and electrical changes, you must use a qualified contractor.
These improvements or alterations include installing indoor or outdoor light fittings, kitchen or bathroom improvements or renovations, removing walls, installing electric vehicle charging points, replacing windows or doors (including internal doors), installing CCTV and video doorbells, and any structural or building work.
For more information, take a look at our customer handbook.
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Tenancy Fraud Statement
Providing great quality homes to our customers means making sure we are providing homes that meet the needs of our current and future customers. Part of this includes making sure we prevent and tackle tenancy fraud.
What is Tenancy Fraud?
Tenancy fraud can occur in several ways, for example:
- False Applications: Providing incorrect or misleading information to obtain a tenancy.
- Unlawful Subletting: Subletting the whole or part of a property without permission.
- Non-Occupation: Failing to use the property as your sole or principal home.
- Succession Fraud: Claiming succession rights to a tenancy without being eligible.
- Unauthorised Transfers: Transferring a tenancy without the landlord’s consent.
- Key Selling: Selling the keys to the property in exchange for money or other benefits.
Our Commitment to Tackling Tenancy Fraud
We take a proactive approach to preventing and tackling tenancy fraud. To protect our housing stock and make sure we can provide fair access to homes, we will:
- conduct regular tenancy checks considering indicators of potential fraud
- require accurate information from our potential customers in tenancy applications and from customers throughout their tenancy
- encourage our customers and the public to report suspected tenancy fraud confidentially
- investigate all reports promptly and thoroughly
- work with law enforcement and other agencies to address confirmed cases of fraud
- seek recovery of unlawfully occupied properties and, where appropriate, take legal action against offenders.
If you are concerned that a property of ours may be sublet or unoccupied for long periods of time, let us know and we will look into the situation. You can speak to your Housing Advisor in the first instance. Otherwise, report your concerns at: antifraud@livvhousinggroup.com and view our Financial Crime Policy.