Top customer feedback

November 27, 2020

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Happy Friday everyone! Let’s celebrate the end of the week, and what better way to do that than by giving you a taster of the lovely feedback we’ve received this month?


“Lad was sound, done his job while explaining everything that he was doing, etc.”


“I was dealt with by Michael and honestly never been so pleased as to the advice and support given to me and all the information that I need to know down to every detail”.


“The Engineer was efficient and polite to my mum who suffers with Alzheimer’s and made her feel safe”.



“Leah was very pleasant and helpful. I knew exactly what she was talking about and sounded very cheerful, which is nice especially like things are at the moment.”


“Operator was a very pleasant and jolly, I could had talked with her all day”.


“Very good communication from start to finish, operator easy to speak to the phone and he was able to book an appointment to suit me best, Also, the great service I received from the electrician who carried out the repairs, he was able to complete the jobs and was a pleasure to have welcomed into my home. 10/10 all-round, excellent service. It would be nice to see the comments passed back to the workers involved, credit to Livv Housing Group”.



“I never expected to be happy living anywhere, but since moving here I have been so happy with everything. I planted an apple tree and a plum tree and have had an excellent, unexpected, crop from each. I have very good neighbours who are helpful and caring. What else could one ask for? Thank you so very much”.


“Job was finished to a good standard, thank you for my new posh bath panel, carpenter very professional and polite”.


“The young lady I spoke too was so efficient, caring, and polite nothing was too much trouble for her. I’ve spoken to her about repairs to my home and she was the same each time, she is a credit to your team and deserves a word of praise from your company it’s nice to have someone on the other end of the phone who really cares about how you feel. Thank you once again”.


Our colleagues are working hard to deliver our services and have done throughout the pandemic. It’s great to hear how well they are doing from our customers too; #feelgoodfriday.