We send customers a survey after we’ve carried out a service for them to ask how we did. In a year we’ve had over 20,000 responses!
The feedback we get (good and bad) helps us to learn and keep getting better. Of course, it’s always brilliant to hear from customers when we get it right, and here we share some of our favourite compliments from last month…
To our repairs team
“With all this going on they are always there to help us. Amazing.”
“The plumber was very helpful. Kept his 2-metre distance at all times and even found time to say ‘hi’ to my disabled brother which meant a lot.”
To our lettings team
“The two people I have dealt with, Anthony and Anu, have been very helpful since the first call and always got back to me promptly! They have made me feel very confident I am going to be happy having a property with livv housing.”
To our electrical team
“He respected my house, no mess. He was that quiet, just got on with his job – sometimes I forgot he was here. A proper respectful man, I would give him 10/10.”
To our contact centre team
“Your staff are very friendly and helpful, and they are a credit to your company. You cannot improve on perfection.”
“Very friendly lady. Very helpful. I hope her budgies are ok; they made me smile listening to them chattering away.”
“No Matter what you phone for it gets done. Your service is perfect.”
“Because of the staff…. the whole time I’ve been with you, there has never been a time I was left disappointed when I’ve got off the phone or left the office. You have always been very polite, friendly and left me with peace of mind knowing I’m with the best housing.”
“Anne-Marie was amazing at her job. She’s so lovely and warm when speaking to you and she explained everything to me so I could understand easily.”
“You are a special company and fast response.”