We are members of the Housing Ombudsman Scheme who govern how we manage complaints. Their Complaint Handling Code gives you more information about this scheme – use the link below to find out more.
We check that we’re meeting the requirements of the Housing Ombudsman Complaint Handling Code by carrying out a self-assessment every year. We hope that we can always solve any complaints through our policy process, but don’t forget you can speak to the Housing Ombudsman at any time for advice and support to resolve a despite or complaint you have with us. For information about how the Housing Ombudsman can help use the links below. This is a free, independent and impartial service for all customers to use.
| You can also call or write to them:
0300 111 3000 |
 |
Find out more: