At Livv Housing Group we take our customers’ opinions seriously when it comes to developing and shaping our policies that have a direct impact on them. We have worked closely with our customers to simplify and make changes to our Complaints & Compliments Policy. The changes we have made make it easier for our customers to tell us when we have not met their expectations as well as when we’ve done a great job for them.
26 less than previous year
18 more than previous year
2% more than previous year
Based on complaints received between 1 April 2025 to 31 March 2026
This year we’ve published our first annual Complaints Performance and Service Improvement Report.
This report sets out how we’ve scrutinised and challenged our compliance against the Housing Ombudsman Service Complaints Handling Code.
