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Compliments & complaints

Your feedback is important to us. We want to make it easy and straight forward for you to make a complaint or share a compliment. You can speak to any Livv colleague or representative ( such as a contractor), who will then take your feedback to the complaints team on your behalf. You can also call us, email, use our live chat or the form at bottom of this page.

Customer Feedback

All the ways you can share your compliments and complaints with us

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Complaints handling code

Find out more about how we meet the Complaints Handing Code

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Housing Ombudsman information

find out more about the Housing Ombudsman

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Complaints Policy

View our Complaints and Compliments Policy

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Thanks to your compliments and complaints, we can see where we’re getting it right and where we’re getting it wrong. Use this form to tell us what you think of the service you have received from us. If you have a general enquiry, contact us on our main form here.

 

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Ways to get involved

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We're listening

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