Repairing and maintaining your home
There’s no place like home. That’s why we’ve been investing and improving the standard of our existing homes, to make sure all our customers have a safe, secure and well-maintained home they’re proud to live in.
We know from your feedback that having well maintained homes and quality repairs really matters to our customers. That’s why our investment in existing homes has increased by 11% in the past year. With this money, we’ve delivered new kitchens and bathrooms, replacement doors and aids and adaptations to support customers to live well in their homes for longer.
We’re investing in our homes every single day. Our planned repairs and maintenance programme is ongoing, so if your home hasn’t benefitted from any of these upgrades and improvements yet, it will soon!
Our investments into your home and spaces around it are shaped by what our customers tell us. There are regulations we have to meet, but beyond these the direction we take our services in is decided using your feedback. We know the right repairs and maintenance service has the power to change lives, that’s why we will continue to listen to customers more and more every day to guide where we invest our time and money for repairs and maintenance.
Have you seen our service standards? We created these so customers could understand what services we deliver, how you can request them and what standard of service you can expect when you do. There are few that are about repairs and maintenance, including responsive repairs, adaptations, and estate services. Have a read of these then you can be sure that the service you receive is up to standard, and let us know if it’s not.
