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Policies

If you’d like any of our documents, policies or publications in an alternative format
please contact us on 0151 290 7000, or email contactcentre@livvhousinggroup.com

ASB and hate crime policy

Community investment strategy

Complaints & compliments policy

Customer access policy

Customer engagement strategy

Customer relocation policy

Damp treatment policy

Deceased customer policy

Domestic abuse policy

Empty homes policy

Environmental policy

Equality, diversity & inclusion strategy

Equipment & adaptations policy

Estate services policy

Financial crime policy

Fire safety in buildings policy

Health & safety policy

Home improvement request policy

Income maximisation policy

Land and property disposals policy

Landlord compliance policy

Leasehold management policy

Lettings policy

Mutual exchange policy

Property pool plus policy

Rent to buy policy

Right to buy policy

Service charge policy

Safeguarding policy

Shared ownership policy

Treating customers with fairness and respect policy

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