Gas safety

Because your gas safety check is so important, we will need to rebook your appointment as soon as possible. If you miss your first appointment, your next one must be booked and completed within 7 days.

We have a legal obligation to compete your gas safety check each year. If we can’t gain access to your home, we will have to take further action. It’s our priority to keep you, your family and neighbours safe.

Because your gas safety check is a legal requirement, if you do not allow reasonable access to your home this will be classed as a breach of your tenancy agreement. This could result in legal action or the end of your tenancy, as well as repaying costs.

If you have missed your second appointment, contact us. We will need to do your gas safety check as soon as possible.

You will receive a letter with details of your appointment before your check is due. 

Our engineers will carry out a service on gas appliances we have provided, such as fires and boilers, pipe work and flues in your home. They will also install, test or replace smoke and carbon monoxide detectors. 

If your engineer recommends that more work needs to be done on your appliance, always follow their advice. If you have doubts over the advice you have been given, get in touch.

You will receive a copy of the certificate within 28 days of the check being completed. Copies of the certificate are also issued to any new tenants before they move in. All gas appliances and associated test results are listed on the record. 

The test is completely free – we will arrange for one of our Gas Safe registered engineers will carry out the check. All our registered engineers will carry identity cards that show they are qualified to do the job; always remember to check the card carefully before letting them in.

While we are not responsible for testing your own appliances, our engineers will do visual checks. Any safety critical faults found on these appliances will result in them being disconnected. Our engineers will not knowingly leave you at risk. They will inform you of any issues they discover but we are not liable for repairs to the appliances you own.

If you want to replace one of our existing gas appliances with one of your own, please let us know as you will need our permission. We will be happy to advise you before you do the work. 

Because of the safety risk they pose, we cannot give permission for tenants to install wood burning stoves, open flued appliances or flueless fires. Any unauthorised installations will be removed at the tenant’s own expense by our appointed contractor. 

It is very dangerous to sleep in a room containing certain gas appliances. This includes open flued or flueless appliances, such as gas fires or cookers. If a room with this type of appliance needs to be used to sleep in, please contact us urgently.