We know that when you need help it can be frustrating if you’re not getting answers to your questions and of course, we want to help as much as we can, but we’ve noticed an increase in the number of our customers contacting us about things we simply can’t support you with.
So, to get you the help you need quickly, we wanted to share our handy guide which highlights who you can contact for support to make sure you’re getting the answers you need the first time and not going round the houses!
Property Pool Plus (PPP)
Livv managed PPP until April 2024, when it was taken over by Knowsley Council.
Knowsley Council is now responsible for PPP and if you need support or have any enquiries about PPP application, you must contact them directly through the PPP website on propertypoolplus.org.uk/content/About/ContactUs
Unfortunately, our team can’t help you with your application. We suggest that you log onto your PPP account and use the Contact Form on the website to get in touch with Knowsley Council directly.
If you have any further questions, you can check out our Frequently Asked Questions and find out more about the properties we have available to rent by visiting livvhousinggroup.com/find-a-home/homes-for-rent/
Bin collection
Bin collection Livv isn’t responsible for collecting your household or recycling bins, unless there’s a build-up of waste and rubbish in your communal bin store or areas, Knowsley Council is, and they should be:
- collecting your household waste weekly, alternating between general waste one week and recycling the next. If you need to know what dates your bins are due to be collected, you can visit gov.uk/bins-waste-and-recycling/your-household-bins/putting-your-bins-out
- collecting your garden waste once every three weeks during March to November
To make sure your bin is collected by Knowsley Council, you need to place your bin:
- on the kerbside outside your property, with the lid fully closed
- outside before 7am on the day your bin is due to be collected
- is somewhere it can be seen and collected easily
There are some things you need to consider when putting your bins out. If your lid won’t close:
- extra waste left next to your maroon or blue bins will not be collected, you must take any extra waste to your nearest recycling centre, which you can find here: gov.uk/bins-waste-and-recycling/recycling
- extra recycling can be put next to your grey bin, and it’ll be collected if it’s in a cardboard box or clear plastic bag (not a bin bag or carrier bag). The cardboard box must be small enough to fit in your bin
Knowsley Council have lots of information about bins, waste and recycling on their website, so please visit knowsley.gov.uk/bins-waste-and-recycling to sort out a new wheelie bin, report a missed collection or find out what you can and can’t put in your bins.
Is your home in one of our communal or Inspired Schemes? If you spot a build up of rubbish, waste or items in your communal bin store, you can report it to us so we can make sure it gets cleaned up as quick as possible! livvhousinggroup.com/contact-us/
Fly Tipping
Fly tipping is illegal and needs to be reported as it can smell, attract pests and block pathways and entrances to homes.
Knowsley Council can support you with some cases of fly tipping if items have been left on public land, roads and pathways. To report cases of fly tipping in your community, visit knowsley.gov.uk/bins-waste-and-recycling/fly-tipping
If items have been left on Livv property such as in hallways, car parks or communal bin stores you can report it directly to us by visiting livvhousinggroup.com/contact-us/
If you need something big and bulky to be collected, Knowsley Council can help and you can organise this through their website by visiting knowsley.gov.uk/bins-waste-and-recycling/bulky-waste-collection
Pest control
Like fly tipping, how any issues with pests are sorted depends on where they are.
To quickly and easily figure out who’s best to contact in cases of pest control, just remember if you have a pest control issue in your home or any of its communal areas, you should contact us. But if you’ve seen pests outside of your home, in your community or the public areas surrounding your home, you need to contact Knowsley Council.
To find out more and report a pest infestation to Knowsley Council, please visit knowsley.gov.uk/environment/environmental-health/pests. You can book an appointment for them to visit your home, find out more about different types of pests and get advice on different ways to manage any pest control issues you’re having.
