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March 17, 2023

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Over the next month we’re going to be carrying out a customer wide questionnaire to give us a better understanding of how you feel about a range of our services, your homes, and communities you live in.

It will help us to understand what matters most to our customers and to improve the services we provide.

Who will be doing this?

We’re going to be working with a company called TLF Research. They’re specialists in customer satisfaction surveys and may contact you by email, phone or by post.

Don’t worry if you miss them, they’ll call back. They’re based in Huddersfield so it won’t be our 0151 number that calls, it’ll be a 01484 number.

Your feedback is important to us

You don’t have to take part in the survey, but we always want to hear our customers’ feedback and the more information we get, the easier it is for us understand what our customers think and where we can improve things in the future. It should take no longer than 10-15 minutes and your answers will be treated confidentially.
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