Coronavirus update

October 8, 2020

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With the release of new government guidelines around social distancing, we have now been able to reintroduce most of our services.

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In a situation like this our first priority is to keep our customers and staff safe and well.  Although we will make every effort to continue to deliver as many of our services as we can in line with government restrictions we have needed to put some measures in place to help minimise the risk of further spread of the virus and to keep our staff and customers safe.

We are continuing to:

  • support our customers with any difficulties that they might face during this time – if a change in circumstances means you are struggling to pay your rent please get in touch ASAP as we have people who can advise on what to do
  • support our customers who have additional needs or require advice and guidance or signposting to access support services
  • provide a 24/7 service for emergency repairs and critical works
  • monitor our neighbourhoods via our 24 hour CCTV service and work with the police to keep people and communities safe.

Our customer receptions at our Page Moss office and our head office will remain closed until further notice. Our Customer Service Team are ready to help and can be reached on 0151 290 7000 or by Livv Chat on our website.

We will continue to keep our customers updated as the situation develops; to assist we have created a dedicated guide to provide advice for our customers during this difficult time.

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For additional information on the latest official COVID-19 updates you can visit:

The Government websites dedicated coronavirus page:


Knowsley New’s dedicated webpage:

Visit Knowsley News


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Looking for a home to rent or buy?

We can get you moving! We have put in place special measures to help you find the right home safely and easily.


Homes to rent

Livv Housing Group have set up virtual viewings of our properties to let, meaning you can see the properties that we have available and express an interest in your new home safely.

Homes to rent


Homes to buy

During lockdown customers have reserved their new homes by completing contactless viewings and virtual reservations. Our Livv Homes team have ensured that customers have been able to purchase their dream home through Shared Ownership whilst keeping to social distancing rules. Visit our new homes website to discover the 2 & 3 bedroom homes that are available with Shared Ownership.

Homes to buy

customer service team

Your finances

We are developing our response in line with government guidance. Contact us if you’re having difficulty paying your rent. We can help you to maximise your income.

Claiming Benefits – Universal Credit

The Department for Work and Pensions (DWP) are offering extra support to people who are being affected by coronavirus. People making new claims for Universal Credit will no longer need to call them as part of the process, putting an end to long call wait times. Once you’ve completed your online application, the DWP will now call you if they need to check any of the information you’ve given. Read more here

The DWP Universal Credit website provides information about coronavirus and claiming benefits; check this page regularly for government updates:

Universal Credit and COVID

Self isolation

If you have an emergency repair booked in, let us know if you or anyone in your home has flu-like symptoms. This will help us take the proper precautions to keep all our customers and employees safe.
The symptoms of coronavirus are:

• a new, continuous cough

• a high temperature

• a loss of, or change to, your sense of smell or taste

These symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu. If you suspect you think you may have been exposed to the coronavirus or are showing any symptoms, the current advice from the NHS is: do not go to a GP surgery, pharmacy or hospital. You can use the 111 online coronavirus service to find out what to do next.

To stop germs spreading there are a few things you can do, including washing your hands regularly – particularly after using public transport or coughing/sneezing.

Public Health England have advised travellers who have recently returned from trips abroad to be vigilant; returning travellers should follow the government guidelines and self isolate if needed.

Mental health and wellbeing support

People struggling with their mental health during the coronavirus outbreak will be offered additional online support and practical guidance to help them cope. Public Health England has published new online guidance to help people to manage their mental health during these difficult times. This advice also includes steps that those living with serious mental health problems can take, including seeking support from their mental health teams.

Looking after your mental health

There is also tailored advice for parents and children on how to support children and young people with stress during the coronavirus outbreak.

Help for parents and carers


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Top customer feedback

Happy Friday everyone! Let’s celebrate the end of the week, and what better way to do that than by giving you a taster of the lovely feedback we’ve received this month? Our colleagues are working hard to deliver our services and have done throughout the pandemic. It’s great to hear how well they are doing from our customers too; #feelgoodfriday.

Top customer feedback

ACT Early Campaign

Police forces across the country are working hard along other organisations to prevent vulnerable people being targeted by extremists groups. Family and friends know when something’s not right. It can feel scary to think someone close could be heading down a path towards extremism. The help is here, you're not alone. ACT Early.

ACT Early Campaign