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Your Advisory Services Team

Our Advisory Services Team are here to help and support you in any way we can. We’re all going through a very uncertain time and the increasing cost of living can feel unmanageable.

We offer a range of advisory services:

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Benefit maximisation

We can provide you with advice on claiming the correct benefits, support you with benefit applications such as Universal Credit or even just chat with you about how you can manage your money during these worrying times.

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Support with bills

We work in partnership with Pocket Power, who help people switch to cheaper deals and apply for discounts for their household bills. Pocket Power can help you switch to cheaper deals, as well as help you apply for discounts, funding, and grants for your household bills.

Following a Pocket Power appointment we can support you through our Customer Hardship Project with fuel, food or essential item vouchers.  The project is supported by the Better Together Hardship Fund.”

The government have announced schemes for energy bill support and cost of living. Find out more using the links below. 

Cost of living payment guidance


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Affordable food

We don’t want you to have to choose between heating and eating so we’ve put together a database of food clubs, social supermarkets, and food banks local to you. We also have a set route for the Queen of Greens fruit and veg bus, which offers a range of affordable, fresh food within each of our neighbourhoods in Knowsley.

View database

Health and wellbeing

The cost-of-living crisis has pushed money worries to the forefront of everyone’s minds. At Livv we have a dedicated Health and Wellbeing Team, who are here to help you. We’ll listen to your concerns and put you in touch with the right service for you. We’ve also funded a range of projects, which specialise in supporting customers who may be struggling with their mental health.

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Employment and skills

You may have recently had a change in circumstances or decided now is the right time to look for a job. We can help you with your search, applications and access the relevant training to give you the skills needed for the job you want. We not only deliver a range of sector-based route ways into local jobs, but if you find the job for you, we can provide financial support for things like travel costs, work clothes, specialist equipment needed for the job and much more.

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For more information or help, please call us on 0151 290 7000 or email

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Here are some customers that have been helped by our Advisory Services Team:


Vicky has various medical conditions which means she had built up a significant debt on her water account. Pocket Power helped her apply to the United Utilities Trust Fund to help wipe out her current debt and also bring down her future payments. They also helped her to get onto the BT Home Essentials package.

Altogether, Vicky benefitted from a total saving of £1,992.


Annette has severe medical conditions which she is currently undergoing surgery for. Pocket Power applied for the trust fund application with United Utilities to erase her water debt and helped her cancel her Sky broadband package and move over to Freeview saving her £30 a month.

Altogether Annette benefited from a total saving of £1111.


Karen is claiming Personal Independence Payment (PIP). After going through her bills, Pocket Power helped her cancel her TalkTalk broadband which she wasn’t using and therefore didn’t need. They also helped her with an ongoing dispute with her energy company.

Altogether Karen benefited from a saving of £300.

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