We want you to feel safe and secure in your home and neighbourhood. If you or someone you know is suffering because of antisocial behaviour, tell us. Our teams are on hand to lend their support.
What’s Anti-Social Behaviour (ASB)?
ASB is used to describe actions that cause or are likely to cause harassment, alarm, or distress to others. Examples include:
•Verbal abuse, threats, or harassment
•Criminal damage or vandalism
•Persistent loud noise or disturbances
•Misuse of communal spaces, such as drug use or alcohol-related issues
•Intimidation or aggressive behaviour.
What’s NOT considered ASB?
Some behaviours may cause inconvenience or frustration but do not meet the criteria for ASB. These include:
•Everyday household noise (e.g., footsteps, doors closing, or children playing)
•Disagreements or misunderstandings between neighbours
•Lifestyle differences, such as cooking smells or occasional gatherings.
We encourage neighbours to address minor concerns amicably wherever possible.
We can advise you on how to do this.
-
Urgent cases
(e.g., hate crime, domestic abuse,
violence, or arson):
We aim to acknowledge your report
within one working day.Other ASB cases:
We aim to contact you within
three working days.Interviews:
Complainants will be
interviewed within five
working days, where possible.
Respondents will typically be
interviewed within five working
days of the complainant’s interview
(timelines may vary if additional
evidence is required).Action plans:
We aim to provide within 72 hours
of interviews, outlining steps
for resolution.Regular contact:
We will stay in touch with you every
two weeks (or as agreed in the
Action Plan). More frequent updates
may be provided in urgent cases.Case closure:
Cases are closed in agreement with
the complainant when no further
incidents occur, or if agreed contact
cannot be established. -
Mediation services
Helping neighbours resolve
disputes constructively.Warnings and notices
Issued to address to curb
problematic behaviour.Injunctions
Legal measures to prevent
further ASB.Tenancy action
In extreme cases, tenancies may be
terminated if behaviour does not
improve. -
Victims of crime or harassment
If you have been the victim of a crime or have experienced harassment, violence or intimidation, it is important that you report it directly to the police as soon as you can.
You can report a crime you have seen or experienced through the Merseyside Police website opens in a new window or by calling 101. If you are in immediate danger call 999 straight away.
Hate crime
We will not tolerate hate crime of any kind. A hate crime is any offence or incident committed against a person or property that is motivated by someone’s: race, colour, ethnic origin, nationality, religion, gender or gender identity, sexual orientation, disability or age.
Report it to Stop Hate UK opens in a new window, or Merseyside Police via their website opens in a new window or by calling 101. In an emergency call 999.
Tell us about antisocial behaviour
The more information we have, the easier it is for us to investigate. If you are reporting antisocial behaviour to us, please include your contact details so we can get in touch to find out more and keep you updated.
Even if you want to remain anonymous, you can still report a problem; we will do our best to take action with the information we have. You can contact us anonymously via phone or email:
0151 290 7000
contactcentre@livvhousinggroup.com
Our commitment to you
- for incidents of: hate crime, domestic abuse, threats or use of violence or arson, we will acknowledge your complaint within 1 working day.
- for all other reports of antisocial behaviour, we will contact you within 3 working days.
- we will interview the complainant within 5 days wherever possible.
- we will interview the respondent within 5 days of interviewing the complainant (if further evidence is required then interview can be extended).
- all action plans will be sent to be both complainant and respondent within 72 hours of their interview.
- we will maintain regular contact with complainants, every two weeks unless a less frequent agreement is reached in Action Plan. In extreme cases, contact will be more frequent.
- a case will be closed in agreement with complainant if no further incidents are reported or if no contact with the complainant as arranged.
