Planned Maintenance

It’s important to us that every one of our homes is safe and well-maintained, and where possible, we want to tackle issues before they happen.

So, we carry out regular planned maintenance inspections and checks to keep your home in good condition and you and your household safe.

We will:

Follow all relevant regulations and standards to make sure your home is safe and comfortable
Send you a letter at least seven days before your planned maintenance appointment to make sure you’re aware of our visit
Write to you to let you know about your planned maintenance appointment at least seven days before we visit
Keep you informed if anything changes – if we can’t make your appointment, we’ll contact you to explain and reschedule
Let you know when we’ve visited – if you’re out, we’ll leave a card so you can get in touch and rearrange your appointment
Make it easy for you to rearrange your appointment – you can contact us in a way and at a time that works for you
if you don’t contact us to rearrange, we’ll send you another letter with a new appointment. You’ll receive this second letter at least 7 days before our visit, giving you another opportunity to rearrange, if need be
Follow any instructions you’ve given us about visiting your home and provide any support you need during your visit. If you’ve told us about any specific needs you have, we’ll make sure we’re completing our works in a way that meets your requirements
Try three times to visit your home and complete our planned inspection – it’s important we complete all our inspections and checks, so if we can’t get into your home, we may need to take legal action. This is so we can be sure your home is safe
Treat your home with care – we’ll respect your space and belongings, leaving everything as we found it

Want to know more?

To complete our inspections and checks we sometimes need access to your home. Here are some of the works we carry out that mean we need to enter your home: