Planned Maintenance

It’s important to us that every one of our homes is safe and well-maintained, and where possible, we want to tackle issues before they happen.

So, we carry out regular planned maintenance inspections and checks to keep your home in good condition and working as it should. Some of the works we complete mean we need to enter your home, such as:

Electrical safety checks
Gas and heating safety checks
Fire Door and alarm checks and inspections
Lift maintenance checks

All Planned Maintenance helps keep you and your household safe and makes sure your home meets modern standards and regulations.

We will:

Follow all relevant regulations and standards – to making sure your home is safe and comfortable
Write to you at least seven days before we visit to let you know about your planned maintenance appointment
Keep you informed if anything changes – if we can’t make your appointment, we’ll contact you to explain and reschedule
Let you know when we’ve visited – if you’re out, we’ll leave a card so you can get in touch and rearrange your appointment
Make it easy for you to rearrange your appointment – you can contact us in a way and at a time that works for you
Send another letter with a new appointment – if if you don’t contact us to rearrange, we’ll send you another letter with a new appointment. You’ll receive this second letter at least 7 days before our visit, giving you another opportunity to rearrange your appointment, if need be
Follow any instructions you’ve given us about visiting your home and provide any support you need during your visit. If you’ve told us about any specific needs you have, we’ll make sure we’re completing our works in a way that meets your requirements
Try three times to visit your home and complete our planned inspection – it’s important we complete all our inspections and checks, so if we can’t get into your home, we may need to take legal action. This is so we can be sure your home is safe
Treat your home with care – we’ll respect your space and belongings, leaving everything as we found it