Communal areas
We’re committed to making sure all internal communal areas are clean, safe, and welcoming for every customer.
Caretaking and cleaning services
Our caretaking teams regularly clean and check communal spaces to keep them in great condition. Every four weeks, we carry out inspections to:
- check fire safety
- spot and arrange repairs
- remove any fly-tipped waste that could pose a risk.
Cleaning levels may vary depending on the needs of each building. Where cleaning services are provided, the cost is:
- included in your service charge
- added to leaseholders’ annual service charge bill.
Fire safety and keeping areas clear
To keep everyone safe, we have a zero-tolerance policy on items left in communal areas. Obstructions can block escape routes and increase fire risk.
If we find any items that shouldn’t be there, we’ll remove them straight away — and we’ll work with customers to raise awareness and keep shared spaces safe.
Damage and anti-social behaviour
We take any damage or anti-social behaviour seriously. If something happens, we’ll:
- investigate the issue
- work with partner agencies to identify who’s responsible
- take appropriate action.
You can find more details in our Anti-social Behaviour Policy.
Lift safety in our homes
We follow strict safety regulations to protect everyone using lifts and lifting equipment.
What we do
- Regular inspections: every 6 months, with servicing based on usage.
- Domestic equipment: stairlifts and hoists are serviced annually.
- Extra checks: if equipment is damaged or unused, we carry out additional checks.
- Working at height: only trained professionals carry out this work.
- Roof access and fall protection: maintained and tested annually.