Livv Housing Group has welcomed the outcome of its latest regulatory inspection, which recognises the organisation’s strong performance for customers while setting out a clear path for continued improvement.
The Regulator of Social Housing has awarded Livv a C1 consumer grading, the highest possible rating, alongside a G2 governance grading and V2 financial viability grading following its inspection in June 2026.
The C1 rating reflects the progress we have made in delivering high-quality homes and services for customers. The Regulator highlighted our effective approach to health and safety, improvements in our repairs service, and the meaningful way customer insight is used to shape services and strategy. This marks an important milestone for us and recognises the commitment of our colleagues to supporting customers and communities to thrive.
Alongside this, Livv’s V2 grading for financial viability reflects the wider challenges facing the housing sector, including increased costs, growing demand for investment in existing homes and the continued need to deliver new housing. The grading confirms that we remain financially viable and able to manage a range of scenarios, while balancing investment in new and existing homes.
We also received a G2 governance grading, following a proactive self-referral relating to aspects of assurance and treasury-related controls. The organisation has already put in place a clear improvement programme to strengthen governance arrangements.
“We are pleased that our first consumer grading has resulted in a C1, recognising the quality of our homes and services and the commitment of our colleagues to supporting customers and communities. This is an important milestone for Livv and reflects the progress we’ve made in a challenging environment.
We are equally clear about where we need to improve. Our viability grading reflects the wider pressures facing the sector as well as our own ambition to continue investing in homes and services. We have clear plans in place to strengthen our financial resilience and governance, and we will continue working closely with the Regulator as we deliver these improvements.”
Livv will continue to focus on delivering high-quality homes and services, strengthening organisational resilience, and investing in communities, with the aim of returning to G1 and V1 gradings at soon as is practicable, while maintaining our strong performance for customers.