Accessibility
It’s important that our customers can access and receive information from us in a way that’s accessible and easy to use.
Accessible formats
If you’d like to receive any of our customer information in another format please call us 0151 290 7000.
We can provide information:
- in person
- by phone
- by email
- via our website
- through printed material. For example, the customer newsletters, information leaflets and our customer handbook.
Deaf or hard of hearing
When calling us you can use Text Direct, a free national telephone service from BT and Action on Hearing Loss. To use Text Direct dial 18001 plus the Livv Housing Group direct number: 0151 290 7000.
Translation
We can also help with translations into other languages where needed – we use a service that will put you in touch with a translator by telephone. Using a translation service called Language Line, we can put you in touch with a telephone translator.
Please contact our Customer Services Team at Livv Housing Group if you have any questions about getting information in any of these formats.
Website
We aim to use plain English and clear text in all documents, and we review our website regularly to make sure that it meets access standards set by the World Wide Web Consortium and the RNIB guidelines.
We can provide information in these formats:
- large print
- audio CD
- braille
- text translation into required language
- face-to-face interpretation.
If you need information in a particular format, or need support to access any of our information please get in touch. We will record your preferred communication format and do our best to make sure that all communications are provided in that format in the future.