Complex Queries and Complaints Officer – 1706
|Department:||Customer Relationship Management|
|Job title:||Complex Queries and Complaints Officer|
|Salary:||£25402 – £30069|
|Hours per week:||37|
|Closing date:||21st September 2021|
The purpose of this role is to:
- Ensure the effective resolution of complex requests and complaints, delivering appropriate customer outcomes in line with Group policies and objectives in response to complaints and enquiries raised by other parts of the Group and/or that cannot be handled by Housing Advisors given the need for specialist knowledge or multiple steps being involved which require the application of judgement.
- Proactively manage feedback received through Customer feedback software and address customer concerns to reduce the number of formal complaints received.
Please review the full job description and candidate requirements using the links below. Email completed applications to: email@example.com, quoting the job reference number above.